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I circled back and reread this in preparation for the final results this week. I'm glad I did, your piece really works well in breaking down the consitutent parts of the business process, then reassembling them.

I picked up a lot more detail the second time, as well as getting a better handle on the overall framework.

If it seems I'm saying there were any problems first time round, rest assured they belonged to this reader, not the author!

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Thanks for the note. It’s a very complex and opaque business. I write these for myself but am always happy when readers enjoy too.

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